Where do you ship from?
All orders ship from Whale Watch HQ in Los Angeles, CA.
What payment methods do you accept?
Right now PayPal is the only "online" option. Please send us an email if you would prefer to pay by personal check or money order.
With what carrier do you ship orders?
The good old fashioned United States Postal Service. Tried and true.
All domestic shipments use "Media Mail" and all international shipments use "Priority Mail". These are the least expensive options, respectively. If you require expedited shipping, please send an email or make a note in your Paypal comments section.
What happens when I pre-order a release with Whale Watch?
As soon as we have full details of an upcoming release, it will be added to the store. However, due to the nature of manufacturing and production, ship dates may change. We will always do our best to update the product page and notify customers of changes. If your pre-ordered items are holding your package from arriving please email us with a request to ship the in-stock items now and pre-ordered releases when they become available.
If your order contains pre-order items we will hold the package until all titles are available to ship.
What is your return policy?
All sales are final. However, if the item ordered is damaged or different from the item you receive, please contact us and we can arrange to get you the desired product.